Sana support

Help with tasks, notes, recording and sync.

Quick help

How do I sync iPhone and Mac?

Open Profile → Account & sync on both devices and sign in using the same Apple or Google account. Turn on Sync tasks. Choose Add device tasks only if you want your existing local tasks copied into that account.

Why can I use Sana without signing in?

Signed-out tasks and notes are saved on that device. An account is optional and enables task and text-note sync. Sign in on the other device to access the same account’s tasks.

What if recording does not start?

Check microphone and speech recognition permission in device settings. Finish any active call or recording, then try again. Voice capture requires supported on-device recognition. You can always type instead.

Why is a photo missing on another device?

Task and text-note sync does not upload note photo files, audio or transcript history. Photos stay on the device where you added them.

How do I request account deletion?

Open Profile → Account & sync → Delete account, or contact support for help. Deleting a Sana account does not delete your Apple or Google account. See the app privacy policy for local copies and retention.

Include your device, Sana version and what happened. Share only the details needed to help; never send passwords or account codes.

Read the app privacy policy.